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Warranty Information

GENERAL
All of RUUD® AIR CONDITIONING DIVISION'S products come with a written limited warranty on parts. The warranty provides that a replacement will be furnished for any part of the product which fails in normal use and service during the applicable warranty period specified, in accordance with the warranty's terms. The RUUD replacement part is warranted for only the unexpired portion of the original warranty.

All parts are warranted for a period of FIVE (5) YEARS after the effective date, except for the following specified product parts. 5 Years applies to single-phase equipment installed in residential applications - all other is ONE (1) YEAR.

EFFECTIVE DATE
The effective date is the date of installation if properly documented; otherwise, it is the date of manufacture plus six (6) months.

SPECIFIC PARTS WARRANTY PERIODS
*Heat Exchangers General
In the event of heat exchanger failure during the specified warranty period UNLESS DUE TO CORROSIVE ELEMENTS IN THE ATMOSPHERE, RUUD will furnish a replacement heat exchanger. If a replacement is not available for any reason, RUUD may allow, at its option, a credit in the amount of the then current suggested retail selling price of the heat exchanger (or an equivalent heat exchanger) toward the purchase price of any other similar RUUD product.

Combination Gas Heat/Electric Cooling Air Conditioners
HEAT EXCHANGER IN COMBINATION GAS HEAT/ELECTRIC COOLING AIR CONDITIONERS: The heat exchanger is warranted against failure for TEN (10) YEARS after the effective date.

High-Efficiency Oil Furnaces, Achiever 90 Plus® High-Efficiency Gas Furnaces
HEAT EXCHANGER IN HIGH-EFFICIENCY UPFLOW, DOWNFLOW, AND HORIZONTAL OIL FURNACES AND SELECT 90 PLUS UPFLOW AND DOWNFLOW/HORIZONTAL HIGH-EFFICIENCY GAS FURNACES: The primary heat exchanger and the secondary heat exchanger (condensing coil) are warranted to the original owner for his or her lifetime, subject to proof of original purchase, provided the furnace is installed and used in the original owner's same principal residence. For any subsequent owner (or the original owner where the above lifetime warranty conditions are not or cease being met), or if the furnace is installed for nonresidential use, the primary heat exchanger (condensing coil) are warranted against failure for a period of TWENTY (20) YEARS after the effective date.

Silhouette®, Silhouette II, Silhouette II Plus 2, Silhouette II Plus 2 LXE Mid-Efficiency Gas Furnaces, Achiever 90 High-Efficiency Gas Furnaces
HEAT EXCHANGER IN SILHOUETTE, SILHOUETTE II and SILHOUETTE II LXE MID-EFFICIENCY AND SELECT 90 HIGH-EFFICIENCY INDUCED-DRAFT UPFLOW, DOWNFLOW AND HORIZONTAL GAS FURNACES: The heat exchanger is warranted against failure for TWENTY (20) YEARS after the effective date.

Integrated Hot Water Furnaces
HOT WATER COIL HEAT EXCHANGER: The heat exchanger is warranted against failure for FIVE (5) YEARS after the effective date.

Integrated Ignition and Blower Control
Achiever 90 Plus High-Efficiency Gas Furnaces, Silhouette II, Silhouette II Plus 2, Silhouette II Plus 2 LXE Mid-Efficiency Gas Furnaces

INTEGRATED IGNITION AND BLOWER CONTROL IN SELECT 90 PLUS UPFLOW AND DOWNFLOW HIGH-EFFICIENCY CONDENSING FURNACE MODELS AND SILHOUETTE II AND SILHOUETTE II LXE MID-EFFICIENCY INDUCED-DRAFT FURNACE MODELS: The integrated ignition and blower control is warranted against failure for FIVE (5) YEARS after the effective date.

Oil Burners
High-Efficiency Oil Furnaces
OIL BURNER IN UPFLOW, DOWNFLOW, AND HORIZONTAL OIL FURNACES: Excluding the primary control and nozzle, the oil burner only is warranted against failure for THREE (3) years after the effective date.

Draft-Inducer Motor
Achiever 90, Achiever 90 Plus High-Efficiency Gas Furnaces Silhouette, Silhouette II, Silhouette II LXE Mid-Efficiency Gas Furnaces

DRAFT-INDUCER MOTOR IN THE SELECT 90 AND SELECT 90 PLUS HIGH-EFFICIENCY UPFLOW AND DOWNFLOW CONDENSING FURNACE MODELS AND MID-EFFICIENCY INDUCED-DRAFT SILHOUETTE, SILHOUETTE II AND SILHOUETTE II LXE UPFLOW, DOWNFLOW, AND HORIZONTAL GAS FURNACES: The Draft Inducer Motor is warranted against failure for FIVE (5) YEARS after the effective date.

Heating Element
ELECTRIC RESISTANCE HEATING ELEMENT IN ELECTRIC WARM AIR FURNACE OR FAN COIL, AND SELF-CONTAINED AIR CONDITIONER OR HEAT PUMP: Excluding the fusible link, the heating element is warranted against failure for FIVE (5) YEARS after the effective date.

Compressor
All compressors are warranted against failure for a period of FIVE (5) YEARS after the effective date, except for the following specified product compressors.
COMPRESSOR IN 12 SEER SINGLE PHASE COMBINATION GAS HEAT-ELECTRIC COOLING AIR CONDITIONER AND SELF-CONTAINED AIR CONDITIONER OR HEAT PUMP; SELECT XII PREMIUM LINE, SELECT XIII AND SELECT XIV SUPER HIGH-EFFICIENCY CONDENSING UNITS AND HEAT PUMPS: The compressor is warranted against failure for TEN (10) YEARS after the effective date.

Coils
Evaporator and Condenser Coils

EVAPORATOR AND CONDENSER COILS IN CONDENSING UNITS, HEAT PUMPS AND COMBINATION GAS HEAT/ELECTRIC COOLING AIR CONDITIONERS UP TO FIVE (5)TON CAPACITIES: These coils are warranted against leaks caused by factory defects for FIVE (5) years after the effective date.

The following terms are common to all of RUUD AIR CONDITIONING DIVISION'S individual product warranties:

THIS WARRANTY WILL NOT APPLY:

  a) to defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the manufacturer's printed instructions;
  b) to damage from abuse, accident, fire, flood and the like;
  c) to parts used in connection with normal maintenance, such as cleaning or replacing air filters;
  d) to units which are not installed in the United States of America or Canada;
  e) to units which are not installed in accordance with applicable local codes, ordinances and good trade practices;
  f) to defects or damage caused by the use of any attachment, accessory or component not authorized by RUUD;
  g) to units manufactured under the Corsaire label.

SHIPPING COSTS: The homeowner will be responsible for the cost of shipping warranty replacement parts from our factory to our RUUD distributor and from the distributor to the location of your product. You also are responsible for any shipping cost of returning the failed part to the distributor. (If in Alaska, Hawaii or Canada, you also must pay the shipping cost of returning the failed part to the port of entry into the continental United States.)

SERVICE LABOR RESPONSIBILITY: This warranty does not cover any labor expenses for service, nor for removing or reinstalling parts. All such expenses are your responsibility, unless a service labor agreement exists between you and your contractor.

HOW TO OBTAIN WARRANTY PERFORMANCE: You must promptly report any failure covered by this warranty to the installing contractor or distributor. Normally, the installing contractor from whom the unit was purchased will be able to take the necessary corrective action by obtaining through his RUUD air conditioning distributor any replacement parts. If the contractor is not available, simply contact any other local contractor handling RUUD air conditioning products.

The name and location of a local contractor can usually be found in your telephone directory or by contacting a RUUD air conditioning distributor:

MAR-HY DISTRIBUTORS
3850 SE INTERNATIONAL WAY, MILWAUKIE, OR. 97222
(503) 353-0100

HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT TO VALIDATION BY RUUD OF IN-WARRANTY COVERAGE. An item to be replaced must be made available in exchange for the replacement.

MISCELLANEOUS: No one is authorized to make any warranties on behalf of RUUD. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED ABOVE. RUUD'S SOLE LIABILITY WITH RESPECT TO DEFECTIVE PARTS SHALL BE AS SET FORTH IN THIS WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE EXPRESSLY EXCLUDED. Some states do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

RUUD® RESIDENTIAL PRODUCT SELECTION GUIDE
(Including detailed warranty information by model name)


*This 5-year limited warranty is applicable only to single-phase products installed in residential applications on or after January 1, 2001.
**Single Phase Units installed in Residential Applications - 10-years compressor, 5-years for products' all other parts installed on or after January 1, 2001.
***Three Phase and Single Phase Units installed in Commercial Applications - 5-years compressor and coil, all other parts 1 year.


*This 5-year limited warranty is applicable only to single-phase products installed in residential applications on or after January 1, 2001.
**Single Phase Units installed in Residential Applications - 10-years compressor, 5-years for products' all other parts installed on or after January 1, 2001.
***Three Phase and Single Phase Units installed in Commercial Applications - 5-years compressor and coil, all other parts 1 year.


*This 5-year limited warranty is applicable only to single-phase products installed in residential applications on or after January 1, 2001.

HOW TO EXTEND YOUR LIMITED WARRANTY COVERAGE:

Where do I purchase an extended warranty?
To be fair to our RUUD dealers we are unable to supply retail pricing for the Protection Plus extended service contract(s). This is a negotiable price between you and the selling RUUD dealer. Please contact your local participating RUUD dealer. For more information about Protection Plus click on logo below:

Why do I need Extended Service Protection?
Even the highest quality equipment may experience mechanical or electrical failures. Even a minor repair could cost more than the price of an entire Extended Service Contract. Coverage is now also available on electronic air cleaners and humidifiers.

Protection Plus™ allows you to extend the limited warranty on your RUUD® equipment up to 10 years with no deductible. Coverage begins on the expiration date of your RUUD limited warranty (typically five years for parts).

What Protection Plus Plans are Available?
There is a vARIety of Protection Plus plans for you to choose from to maximize your comfort and peace of mind.
Platinum Plan: Parts - Years 6 - 10 and Labor - Years 2 - 10
Gold Plan: Labor only Years 2 - 5 or Years 2 - 10
Sterling Plan: Parts Only - Years 6 - 10
Bronze Plan: Labor Only - 2nd Year
Miscellaneous Equipment: ERV / HRV's, Electronic Air Cleaners and Humidifiers
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